The Future of Medical Work: Send in the New Team

First a note of self-disclosure: Many years ago, one of my early jobs in health care was setting up and running a transdiciplinary team (physicians, educators, neuro-developmental therapists (OT,PT), social workers, and psychologists) to work with children, birth to three years, with severe disabilities — and their families. This was, and continues to be, a fairly radical approach to health care delivery. Anyway, my experience leading that team framed my understanding from that time forward about the nature of professional disciplines, the clinical usefulness of blurring the lines that separate the disciplines, and the resistance that such a model engenders from those too embedded in their professional identity to break out of the envelope. Subsequent career work in the health care industry in the many years since has only reinforced a skepticism of professional boundaries and the turf battles they engender, or the special prerogatives they demand.

So it is with this as an opening admission, that I want to speculate on the new team for medical work that I suspect will evolve in some form as medicine changes its basic paradigms of care under the growing impact of technology, cost and the complexity of access. Thus maybe sometime in the not so distant future, the typical team managing your health care will look something like this:

Team Leader — Ideally this would be you, the patient, of course. If that’s not feasible, then an independent patient advocate (or family member) would be enlisted to take on that role. In may be that almost every member of the team and clinical sub-team considers themselves as your advocate, but this would be the official one. If need be, Power of Attorney, pursuing Advance Directives, and other highly personal (and spiritual) issues would be handled through this person.

Patient Navigator — This person works would work with you to identify quality clinicians appropriate to your needs and help put together the clinical sub-team that could be located across the community, the state, the country or the world for that matter. This team member acts to ensure communications are attended to among the team and clinical sub-team members — team CIO, in other words — and acts as the ‘re-entry’ coordinator after any period of institutional or hospital care.

Clinical Manager — Here a physician, or another suitable clinical profession heads up and coordinates your clinical sub-team of medical specialists needed for the direct delivery of everyday medical care.

Genetics Manager — In the coming era of personalized medicine and the growing importance of genetic testing, genetic counseling and decision-making, gene-sensitive drug selection — you will need this skill set to be in the loop.

Technical Coordinator — Responsible for the quality and appropriateness of the major digital and information technologies used in your on-going care such as monitoring devices, remote sensors, EMR fulfillment, home care technical design among other duties.

Financing and Cost Manager — Tracking and negotiating your health care and other costs, managing your insurance benefits, seeking alternative funding mechanisms for high expenses will be full time work if you experience a serious illness or injury. This person works to secure the your financial interest.

As important as who is on the team, is how the team works together to advance the your medical care. How will clinical differences and family conflicts be handled, for example. How will errors in care be identified and addressed? The team members have to bring the issues to the table. But the managing of those issues will be a critical distinguishing factor in the quality of the care delivered.

So good luck with the new guys. And while the team may be new, human nature may still be the same. Keep an eye on them.


3 Responses to “The Future of Medical Work: Send in the New Team”

  1. Connecting News, Commentaries and Blogs at NineReports.com - Says:

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    [...] Fred Fortin wrote a fantastic post today on “The Future of Medical Work: Send in the New Team”Here’s ONLY a quick extractThis was, and continues to be, a fairly radical approach to health care delivery. Anyway, my experience leading that team framed my understanding from that time forward about the nature of professional disciplines, the clinical … [...]

  3. Debra Xiangjun Says:

    I find it rather interesting that you choose such a technical team. I am guessing that you are looking at the US here, too.

    I believe there is room for another proposal:-) Since more than 46% of the population readily uses CAM including other formalized systems of medicines, chronic, incurable diseases, particularly of the autoimmune type rise by 200% in the US annually and costs associated with modern/western medicine are becoming increasingly out of reach for many people, I would ask you to consider other viable alternatives.

    The Team leader- patient
    Physician
    Other Doctor of medicine – albeit Chinese Medicine, Ayurvedic, Holistic, Chiropractic, etc.

    Cost management and other accommodations are usually made by family. In the US, however, this might simply be friends.

    I could also argue that genetic counseling is optional. Since many times, there is nothing that can be done and many medical doctors and researchers alike argue that its costs exceed its present worth to patients for many reasons. In some cases, maybe I would agree.

    Perhaps, our greatest health asset and team member is ourselves and life practices that cultivate ourselves and prevent illness. Midst modernity, it is paradoxical that we need to be taught how to live properly, breathe and eat properly.

    One other aspect you might not have considered that will ultimately affect global healthcare practices, too, will be cost and the increasing need for low-cost, low technological methods of healing for portability and sustainability.

    As many have surmised within Chinese medicine for thousands of years, the basis of all illness is based upon type of constitution (genetics) and level of adaptability. While many doctors and researchers are validating Chinese medicine as molecular medicine through laboratory means, its individualized treatments and evidence-based results reflect this. In this aspect, perhaps, modern/western medicine runs parallel in its quest for individualized or personal medicine.

    Of course, there are other factors that filter into the health perspective and global health equation, but for 80% of the world today, the team I proposed is the “dream team.”

    Namaste, Debra 湘君


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